The original app is still distributed through the Chrome Web Store (this article has been updated to clarify that the app is still available). Zoom client must be upgraded to join this meeting.

Within the last month, Zoom has quietly started to pull the plug on its original Chrome OS app, blocking users from joining meetings on that app. We will continue to update this story as Zoom offers more information. The spokesperson also adds that an option to auto-launch meetings in the PWA should be available, but we’ve not been able to locate that option on meeting or account settings. The spokesperson added that the original Zoom app for Chrome OS is still available, but the company is looking into our findings of the “Zoom client must be upgraded” message as well as the blank video issue. Zoom further tells us that Gallery View will be restored to the Chrome PWA in “early December” on dual-core machines. As always, we recommend users upgrade to the latest version of Zoom and report any technical issues to Zoom via our support website. While our Chrome OS extension remains fully available for use and can be downloaded in the app store, we intend to transition to Zoom PWA, consistent with our version and update strategy. We will continue to add feature enhancements – including Gallery View – and address any technical issues in future versions. Over the last several months, we have been working diligently to develop and refine our Progressive Web App for Chrome users.

Update 11/24: A Zoom spokesperson has provided a statement to 9to5Google regarding this change. This post has been updated after publication for clarify and to reflect information from Zoom. In recent weeks, Zoom has discontinued the functionality of its original Chrome OS extension, leaving users only with the PWA, which is experiencing multiple issues. To better serve its Chrome OS users, Zoom announced earlier this year that it would launch a new Progressive Web App(PWA) that has since launched in beta with some new features. Video conferencing app Zoom exploded in popularity during the early days of the COVID-19 pandemic, and remains quite popular to this day.

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