instal the new version for apple New York Mysteries: The Outbreak

If Wi-Fi isn’t available, test this when you have Wi-Fi connection.If you’re using Mobile Data, turn Wi-Fi on and Mobile Data off.Now, test your connection with these steps. Scroll down to see the Wi-Fi and Mobile Data sections.If the steps above to restart your game didn’t work, try restarting your iPhone or iPad. To fix this, you’ll need to reset your device to factory settings. Our games may not run properly on modified devices. Restart the device regularly, especially before playing.Force-close all other apps, including those running in the background.Turn off auto-updates on all apps, including email.These steps might temporarily make the game run better:

Some mobile games are too demanding for older devices to run.

Close any other apps you have open and try launching your game again.

If you can’t launch or play your game, your device may not have enough memory available to run the app.

All apps that are running on your device use memory.

Always tap the app icon to start the game instead of tapping notifications.

Disable the Offload Unused Apps feature.

Check that you have enough storage space on your device.

If that doesn’t work, try restarting your device. If the app crashesĬheck that your phone and app have the latest updates. If you’re playing on a Guest account-not logged in to either an EA Account, Facebook, or Apple ID-you can lose your game data if you uninstall and reinstall your app.ĭelete any apps you don’t use or close apps running in the background. Link your game account to Facebook or Apple ID to avoid losing game progress. If your game isn't saved when you uninstall it, you could lose all the game data on your account. Important: Back up your game before trying to uninstall and reinstall it.

Lost progress or don’t see your account? Make sure you’re signed in to the correct account.

Missing an in-game item you bought? Check out these troubleshooting tips for missing in-app purchases.Did you find a bug in your game? Tell us about it on Answers HQ.Having trouble with your mobile game on iOS freezing, crashing, loading, or connecting to servers? Check out these troubleshooting steps for Apple iOS.

Instal the new version for apple New York Mysteries: The Outbreak